Shipping Policy:
- Fulfillment Time: Orders are processed within 21 days from the date of payment. This includes the time taken for order preparation and packaging.
- Shipping Duration: Once your order is fulfilled, delivery typically takes an additional 6-8 days depending on your location. Therefore, you can expect your product to arrive 27-30 days after payment is made.
- Shipping Methods: We utilize reliable carriers to ensure your items are delivered safely and promptly. You will receive a tracking number once your order has shipped.
Return Policy:
- Return Address: If you wish to return an item, please send it to:
#158 Hanzhong Road, Shanghai, China - Return Window: Customers can initiate a return within 30 days of receiving their order. Items must be in their original condition, unused, and in the original packaging.
- Refund Process: Upon receiving the returned item, we will process your refund within 7-10 business days. Please note that shipping costs are non-refundable.
Customer Support:
For any questions regarding your order or our policies, please contact our customer service team at support@chinaarthub.com